At Absolute OrLuxe, your privacy is paramount. This Privacy Policy describes how we collect, use, protect, and share information when you interact with our website, products, or services.
1. Information We Collect
1.1 Information You Provide
- Contact details: name, email address, phone number, mailing address
- Purchase and transaction information
- Custom design preferences and jewelry specifications
- Communications with our team (emails, chat, consultation notes)
- Payment information (processed securely via PCI-compliant third-party processors — we do not store card numbers)
1.2 Information Collected Automatically
- Browser type, device type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent, and navigation patterns on our website
- Cookie identifiers and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process your orders, commissions, and service requests
- Communicate about your purchases, consultations, and inquiries
- Send transactional emails (order confirmations, appointment reminders)
- Send marketing communications, where you have provided consent
- Improve our website, products, and services
- Comply with legal obligations, including tax and regulatory requirements
- Prevent fraud and ensure the security of our systems
3. Cookie Policy
3.1 What Are Cookies?
Cookies are small text files placed on your device that help us provide a better browsing experience, analyze usage, and deliver relevant content.
3.2 Types of Cookies We Use
- Essential Cookies: Required for the website to function. Cannot be disabled.
- Performance Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Functional Cookies: Remember your preferences and settings for a personalized experience.
- Marketing Cookies: Used to serve relevant advertisements. Only placed with your explicit consent.
3.3 Cookie Preferences
You can manage your cookie preferences at any time using our Cookie Preference Center (accessible via the cookie banner) or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.
4. Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (shipping, payment processing, IT services), bound by confidentiality obligations
- Professional advisors (lawyers, accountants) under professional privilege
- Law enforcement or regulatory authorities when required by law
- Acquirers in the event of a business sale or merger, subject to comparable privacy protections
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Transaction records are retained for a minimum of seven years in accordance with US tax law. You may request deletion of non-legally-required data at any time.
6. Your Rights
Depending on your location, you may have the following rights:
- Right to access the personal information we hold about you
- Right to correct inaccurate or incomplete information
- Right to request deletion of your data (subject to legal obligations)
- Right to opt out of marketing communications at any time
- Right to data portability (receive your data in a common format)
- Right to lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at privacy@absoluteorluxe.com.
7. Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and restricted access controls to protect your personal information. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our services following such changes constitutes acceptance of the updated policy.
10. Contact
For privacy-related inquiries, please contact our Privacy Officer:
Email: privacy@absoluteorluxe.com
Phone: +1 (800) ORLUXE-1
Response time: Within 5 business days