Shipping & Returns

At Absolute OrLuxe, every piece we ship is treated with the same care and precision applied in its creation. Our shipping and handling procedures reflect our commitment to delivering your investment safely and securely.

1. Shipping Methods & Carriers

All Absolute OrLuxe shipments are dispatched via insured, signature-required carriers. We partner with:

• FedEx Priority Overnight (primary domestic carrier)
• UPS Express (alternative domestic carrier)
• Malca-Amit and Brinks for high-value international shipments
• Registered USPS Priority Mail for select smaller items

All packages are discreetly packaged with no exterior branding that indicates the contents' value.

2. Processing Time

• In-stock items: Shipped within 2–5 business days of payment clearance
• Custom pieces: Shipped upon completion (6–12 weeks from design approval, per your agreement)
• Estate items: Shipped within 3–7 business days following final inspection and certification

3. Domestic Shipping (USA)

3.1 Delivery Options

• Priority Overnight (next business day by 10:30am): From $75
• 2-Day Express: From $45
• Standard (3–5 business days): From $25
• Free standard shipping on orders over $5,000

3.2 Insurance

All domestic shipments are insured for their full retail value at no additional cost to the client. Proof of the declared value is available upon request. Signature is required at delivery for all packages with a declared value exceeding $1,500.

4. International Shipping

We ship internationally to select countries. International orders are subject to:

• Full retail value insurance coverage during transit
• Import duties, taxes, and customs fees (responsibility of recipient)
• Compliance with all applicable export regulations and Kimberley Process requirements
• Delivery timelines of 3–10 business days depending on destination

International shipping fees are calculated at checkout based on destination and package value. Please contact us for a shipping quote before placing an international order.

5. Returns & Exchanges

5.1 Ready-to-Ship & Stock Items

Stock items may be returned for a full refund within 14 days of delivery, provided they are returned in their original condition with all certification documents, packaging, and tags intact. Items showing signs of wear, alteration, or damage are not eligible for return.

5.2 Custom-Made Pieces

Custom jewelry is crafted specifically to your design specifications and is non-returnable. However, we stand fully behind the quality of our craftsmanship. If a manufacturing defect is identified within 12 months of delivery, we will remedy the issue at no charge.

5.3 Return Process

• Contact us at returns@absoluteorluxe.com within 14 days of delivery
• Receive a prepaid, fully insured return shipping label
• Package the item securely in its original packaging
• Refunds are processed within 7–10 business days of receiving the returned item

6. Damaged or Lost Shipments

In the extremely rare event of damage or loss during shipping, please notify us immediately (within 24 hours of scheduled delivery). All shipments are fully insured, and we will initiate a claim on your behalf. Do not discard any packaging materials, as they may be required for the insurance claim.

7. Order Tracking

All shipments include a tracking number sent via email upon dispatch. You can track your order:

• Directly through our website at the "Track Your Order" link in the footer
• Via the carrier's website using your provided tracking number
• By contacting our client services team at hello@absoluteorluxe.com

8. Gifting & Special Deliveries

We offer discreet gifting services including complementary gift wrapping, personalized notes, and scheduled delivery windows. For surprise deliveries, please note that signature requirements may complicate delivery if the recipient is not home. Contact us to arrange the best delivery solution for your occasion.

9. Contact for Shipping Inquiries

Email: shipping@absoluteorluxe.com
Phone: +1 (800) ORLUXE-1
Hours: Monday–Friday, 10:00am – 6:00pm EST